DVEM
DVEM Gate
Refund Policy
This Refund Policy explains how DVEM handles refund requests for DVEM Gate purchases.
1. Business Information
Business name: DVEM
Representative: Deokmin Jang
Business Registration Number: 184-27-02002
Postal Code: 22009
Business Address: 10F, Suites 1001, V206, 185 Incheon tower-daero, Yeonsu-gu, Incheon, Republic of Korea
Official contact: official@dvem.ai
Support contact: support@dvem.ai
2. Refund Window
Customers may request a refund within 14 calendar days of purchase.
Requests submitted after 14 calendar days are not eligible under this policy.
3. Eligible Purchases
This policy applies to DVEM Gate purchases, including one-time credit purchases.
4. How to Request a Refund
Send your refund request to support@dvem.ai within the 14-calendar-day refund window.
Please include enough information to identify the purchase, such as:
- your name or account email,
- date of purchase,
- transaction or payment reference, and
- the plan purchased.
5. Review and Return Method
We review refund requests to verify the purchase record and the request timing under this policy.
If a refund is approved, it is returned to the original payment method used for the purchase.
6. Contact
Refund support: support@dvem.ai
Official or business matters: official@dvem.ai